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BEGIN:VEVENT
DTSTAMP:20261012T210905Z
LOCATION:Summit Pavilion
DTSTART;TZID=America/Los_Angeles:20261021T173000
DTEND;TZID=America/Los_Angeles:20261021T183000
UID:HFESAM_ASPIRE 2026_sess257_POST280@linklings.com
SUMMARY:Implications of Error Message Design and Student Status on Error R
 ecovery in University Course Registration Systems
DESCRIPTION:Katie Heberlein, Samantha Rapacon, Allen Jeshua Aquino, and Xi
 ao Yang (Old Dominion University)\n\nStudent enrollment and retention are 
 important in post-secondary education, and course registration systems are
  crucial for student success in universities. Prior research focused on cl
 assroom settings, pedagogical methods, and learning motivation, which leav
 es human factors in the design of online infrastructure understudied. Ther
 efore, the present study investigated students’ usability and identified f
 riction points within online course registration systems. Forty-four colle
 ge students (Mage = 20.48 years; 33 female) went through a simulation of a
  course registration system where they were tasked to recover from two dif
 ferent types of errors: waitlisted (i.e., full course) and linked (i.e., a
 dditional course needed). Usability was defined by ISO 9241-11 performance
  metrics: effectiveness and efficiency. Repeated measures ANOVA was used t
 o test the effects of task type on the behavioral variables. Results showe
 d that participants produced higher levels of effectiveness and efficiency
  in waitlisted, compared to linked task. Interestingly, transfer students 
 showed better performance compared to non-transfer students. These results
  suggest that certain factors in the prior experience in student populatio
 ns in influenced the interaction between users and online course registrat
 ion. Our findings expand the understanding of these systems and highlight 
 the role of usability in the design of online systems in educational setti
 ngs.\n\n
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