Presentation
Teams Perform Better When They Make Progress Together Through Talk
DescriptionConceptualizing and measuring team communication is important for understanding how short-term actions shape long-term outcomes. However, many existing measures rely on surveys and capture communication over extended time periods. A more time-sensitive measure is needed to track how teams move toward or away from a goal dynamically. To address this need, we developed an utterance-by-utterance progress metric that captures the direction of team movement. We tested this metric using the game Keep Talking and Nobody Explodes. In this task, one person sees the bomb interface, while another person gives instructions from a manual. Because team members cannot see the same information, success depends on clear communication and accurate information delivery. Forty-eight participants completed two rounds. All communication was transcribed and coded. Each utterance was coded by its effect on team progress: forward, backward, sideways, or pause. The results showed clear differences between good and poor performance. Good-performing teams showed more forward progress. Poor-performing teams showed more sideways communication, which used time but did not move the task closer to completion. These results suggest that progress coding can indicate team performance and provide a clearer way to understand team communication.
Event Type
Lecture
TimeTuesday, October 20th5:10pm - 5:30pm PDT
Location
Similar Presentations